Senior Microsoft backup for your IT team
Get experienced help when complex issues, security decisions, or technical work exceed your team’s capacity. You keep ownership. We provide specialist escalation, practical guidance, and knowledge transfer.
Control
Know what’s happening across your Microsoft environment.
Security
Strengthen identity, devices, cloud, and collaboration in a practical way.
Continuity
Keep Microsoft services running smoothly and supported.
Confidence
Get experienced advice when your team needs an extra hand.
Support that strengthens your team
We work alongside internal IT teams when they need deeper Microsoft expertise, a second opinion, or help resolving complex work.
Specialist Escalation
Bring difficult issues to people who know the wider environment.
We investigate root causes, review configuration, plan remediation, and explain the decision to your team.
Microsoft 365 and Azure troubleshooting
Configuration and risk reviews
Remediation planning
Technical escalation support
Clear advice for stakeholders
Advisory Support
Add senior Microsoft capability without handing over control.
We provide regular advisory support, technical guidance, and knowledge transfer around the priorities your team has set.
Regular technical check-ins
Specialist advice for planned work
Knowledge transfer
Remote support and guidance
Microsoft 365 and Teams assistance
Intune & Endpoint Support
Improve device management without policies your team can’t operate.
We review Intune configuration, enrolment, application deployment, compliance, and endpoint standards.
Device enrolment and lifecycle management
Application packaging and deployment
Intune policy design and configuration
Compliance and update configuration
Autopilot deployment standards
Security & Essential Eight Guidance
Match security controls to your risks, users, and operating model.
We work across identity, endpoint protection, Defender, and Essential Eight alignment.
Essential Eight readiness support
Conditional Access and identity controls
Microsoft Defender configuration
Security baselines and remediation advice
Patch and update guidance
Monitoring & Health Reporting
Spot issues before they escalate.
Regular health and compliance reporting, so your team sees problems early and leadership sees progress.
Early flagging of emerging issues
Regular health and compliance summaries
Plain-language reporting for leadership
Recommended actions for your team
Support Plans & SLAs
Choose the level of involvement that fits your capacity.
We support defined periods of work, regular advisory arrangements, or specific escalation needs, shaped around your organisation’s scale and complexity.
Access to senior specialists
Regular service reviews where agreed
Ongoing advisory support
Technical planning
Capability transfer
Keep your team in control when Microsoft work gets difficult
Microsoft environments change constantly. Internal teams then have to balance urgent issues, security work, projects, and business priorities.
We add senior Microsoft capability when your team needs it. We help resolve complex issues, test decisions, and leave your people with a clearer understanding of the environment.
Proven in a real environment
“Hivemind support our IT team to ensure our cyber security, networks and online operating environment is functioning and fit for purpose. For the Partnership, Hivemind’s greatest value is in their responsiveness. They are always available on Teams for a call at a moments notice, which is crucial as our team in Vanuatu regularly face urgent challenges.”
Lucy D.
Support Coordinator, Vanuatu Skills Partnership
Give your team a stronger escalation path
Talk through your environment, current priorities, and the support your team needs to work with confidence.
Direct access to consultants
Local Adelaide-based specialists
Focus on capability transfer